Privacy Policy
This Privacy Policy describes how we collect, use, and share personal information that we obtain from users of our AI-DOC SMS-based medical advice service.
Information We Collect
We collect the following types of personal information when you use our service:
- Name
- Phone number
- Health information related to your query
How We Use Your Information
We use your personal information for the following purposes:
- To provide you with the AI-DOC SMS-based medical advice service
- To respond to your queries and provide you with relevant health information
- To improve our service and customer experience
- To communicate with you regarding our service
How We Share Your Information
We may share your personal information with third-party service providers who assist us in providing our AI-DOC SMS-based medical advice service. These third parties are contractually obligated to protect your information and use it solely for the purpose of assisting us. We may also disclose your information if required by law or in connection with a merger, acquisition, or sale of our company.
Review by Medical Practitioners Service Option
When users opt for the review by medical practitioners service option, we may collect additional personal information necessary for the practitioners to provide personalized guidance and recommendations. This information will be used solely for the purpose of delivering the requested service and will be handled in accordance with our privacy policy.
We are committed to protecting the privacy and confidentiality of user information, including any data shared for the purpose of accessing this service option.
Security
We take appropriate measures to protect the personal information we collect and store, including physical, technical, and administrative safeguards. These measures include encryption, access controls, and secure storage practices.
Your Choices
You may choose not to provide us with certain personal information, but this may limit your ability to use our AI-DOC SMS-based medical advice service. You may also opt-out of receiving promotional messages from us at any time by replying "STOP" to our messages.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to This Policy
We may update this Privacy Policy from time to time, and any changes will be posted on our website. Your continued use of our AI-DOC SMS-based medical advice service after any changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about our Privacy Policy or our AI-DOC SMS-based medical advice service, please contact us at info@lulusms.com.